- Finding Solutions
- Adding Value
- Building Relationships
Pro Tapes® is committed to delivering quality-focused solutions with the products we produce, and the service we provide our customers. We add value to every transaction, through technically innovative converting solutions. We build lasting relationships with our customers by establishing a reputation for quality, trust & reliability; rewarding loyalty, and exceeding market standard service expectations.
Pro Tapes® is committed to being the world’s premier converter of pressure sensitive tapes. We foster a culture in which our people openly collaborate, respect and value diverse views and opinions. We adhere to the highest standards of business conduct. We function as one team, with one goal; to consistently exceed our customer’s expectations.
Pro Tapes® seeks to differentiate ourselves from the competition by consistently adding value to the products we produce, while maintaining a service model that is unparalleled in industry.
We combine the broadest scope of converting capabilities with more than 40 years of experience and industry knowledge; supported by a fast, and flexible service level; short lead times, low minimum order quantities, non-stock product sizing, and customized packaging and labeling.
We provide solutions to our customer’s needs. We, together, accomplish this through:
- Ensuring leaders and employees of the company understand, are accountable, and deliver on the commitments of this document.
- Living and reinforcing the values depicted in this document every moment, demonstrated by our leaders and employees, to our customers.
- Teaching and training of products offered, and processes involved for quality deliverables.
- Communicating, recognizing, and rewarding employees by the way we hire, and promote.
Our Quality Objectives
Pro Tapes® dedication to quality is absolute, and shall not be compromised. Our goal is 100% customer satisfaction through quality, aligned and enhanced through ISO 9001 standardization.
Our Quality Policy
The Quality Policy at Pro Tapes® exists to the degree that Quality is present in manufacturing and service operations in order to assure the acceptance criteria, and performance standards of our products and services are met with 100% satisfaction.
Every employee contributes to the Quality Policy for the company by performing precisely to the customer’s specified requirements.
Employees at all levels for Pro Tapes® understands that they are accountable to deliver on the commitments of our Quality Policy.
The Quality Function responsibilities correspond to the following activities:
- Product Acceptance throughout Operations
- Data Analysis & Status Reporting
- Corrective Actions
- Quality Planning, Education, & Training
- Documentation, Records & Change Control
- Qualification and Standardization of Products, Processes, & Procedures
- Internal, External, & Customer Audits
- Regulatory & Consumer Affairs
- Continual Improvements
- Risk Management
- Management Reviews